Your video will immediately switch to the selected camera, microphone, and speaker. Click the Camera, Microphone, or Speaker dropdown menu to view and select from the available devices. Scroll down to the Input Devices section. Brazen automatically detects any available devices and displays them in dropdown menus.Ĭlick the Video Settings icon in the video control panel to open the Video Settings popup window. This is useful if you want to use a different device than your computer default or if your current device is not working properly. You can change the camera, microphone, or speaker used during your chat. Select your camera, microphone, and/or speaker If you run into technical issues, copy or take a screenshot of these results and send them to Brazen Support to review. Scroll to the bottom of the page, and click Save this data as simple text to open the Precall Results Summary popup window. Expected Call Quality - Your overall audio and video quality, according to Vonage.īrazen Support needs these test results to determine any necessary troubleshooting.These results show if you have a failure that may affect your live video experience. Connectivity to OpenTok Servers - Your connection to the video servers.Hardware and Software Setup - Any audio and video hardware and software Vonage detects on your computer, including any available camera and microphones and your browser compatibility.The results appear once the troubleshooting test has completed. The Vonage site will open in a new window and begin running the troubleshooting test. In the Video, Audio, and Network Test section, click Run Test. Brazen Support needs these test results to identify and troubleshoot the issue.Ĭlick the Video Settings icon in the video control panel to open the Video Settings popup window. If you have problems with your audio or video during your chat, you can quickly access the necessary tests to check your hardware and software as well as your network connection. It is not available for mobile users or users of Firefox and Safari on desktops. The Speaker option is only available in Chrome and Edge browsers on desktops. If you cannot select them from the dropdowns, check your camera and microphone access permissions on your PC or Mac. You must enable your camera, microphone, and speaker settings before selecting your them. See below for instructions on how to save your results. Be sure to save the results to send to Brazen Support for any additional troubleshooting needs. Use the Video, Audio, and Network Test section to access connection tests. Video Settings provide immediate access to troubleshoot any audio/video issues as well as select your camera, microphone, and/or speaker. Video Settings allow you to check your audio and video settings on demand within a live video. In the dropdown menu, select Allow to allow Safari to access the camera or microphone.You will see a list of websites with existing camera or microphone permissions. Or, press the Apple and comma keys on your keyboard to open the Preferences window. In Safari, click Safari, then click Preferences.Safari Check your camera & microphone permissions in Safari Select the checkbox next to Firefox to enable camera or microphone permissions.In the Status dropdown menu, select Allow.Ĭheck your Firefox camera & microphone permissions in your system preferences.Locate Camera or Microphone, then click Settings.Scroll down to the Permissions section.Select the checkbox next to Google Chrome to enable camera or microphone permissions.įirefox Check your camera & microphone permissions in FirefoxĪt the top right of your browser, click the hamburger menu, then click Settings.Then, click the Lock icon to make changes.On your Mac, click the Apple icon and open System Preferences.Select Allow in the Camera or Microphone dropdown menu.Ĭheck your Google Chrome camera & microphone permissions in your system preferences To allow a site you have already blocked, click the site's name to open the options.Check that is not blocked from using your camera or microphone.Ensure Default Behavior is set to Sites can ask to use your camera/Sites can ask to use your microphone.Use the dropdown menu to select your default camera or microphone.Then, click Camera or Microphone and review your settings.Click Privacy and Security, then click Site Settings.At the top right of your browser, click the kebab menu, then click Settings.
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